Mystery Shopping

Can you be sure your customers or potential customers receive the level of service you demand when they contact your company?

Can you be sure your staff are making the most of every sales opportunity that comes their way?

With Telemarketing Centre telephone mystery shopping programmes you can closely monitor the performance of your frontline staff during their day to day dealings with people on the telephone.

You tell us what's important to you and together we will create realistic scenarios. Your staff will then be contacted by a Telemarketing Centre mystery shopper and the scenario played out. The telephone call will be assessed against agreed criteria, and at the end of the programme you will have both detailed and summary reports of your staff's performance, highlighting strengths and recommending training needs.

For more information call us on 01795 416614 or
email: ccm@telemarketingcentre.co.uk